We are committed to safeguarding the privacy of our customers and visitors to our website. Our website uses SSL to help protect (encrypt) any data provided using our site.

This privacy statement explains how we collect and use personal information about you in order to provide our services. In particular, we want you to know that we will keep your personal information safe and we will not sell, rent or trade email lists or other personal information with third-party companies or businesses.

Who we are

Refabrikate is owned and run by Katie Ritchie. The business offers upholstery and furniture repair services. It also runs an online shop for second hand vintage and antique furniture and household items.

What personal information we collect

In order to fulfil our services we need to know certain personal information, and in order to continuously improve our services we may collect additional information.

We may collect and process the following personal data:

Information you provide to enable us to deliver services you have requested, including financial details required for billing and processing payments.

Your correspondence with us via email, post, phone or other channels, including social media channels and when you respond to our communications, research surveys or requests for information.

Details you provide when you sign up for or request that we send you, information about our services, including marketing materials.

Details about attending events including the personal information you provide when you sign up for an event.

Website usage information is collected using cookies and tracking code (ie pixels, beacons). This information may include traffic data, location data, IP address, login data where applicable, browser type and version and other communication data.

We may also receive or collect information about you from other sources, including third parties and publicly available information that help us update and analyse our records, and identify new customers and partners.

How we use personal data

We may use the information we collect to:

Where we use your personal information with your consent, for example when you sign up for news and updates, you may withdraw that consent at any time and we will stop using your personal information for the purpose(s) for which consent was given.

How we share personal information

We do not sell, rent, or otherwise share any personal information with third parties except as expressly described in this privacy policy, or with your prior permission.

We may have to share personal information we collect with trusted third parties. The information we share shall be no more than required and the third parties’ use of the information shall be limited to the specified purpose for processing as agreed with them.

In the event we merge or sell our business or assets, the personal data we collect about you may be transferred to the purchaser of our business or assets.

How we keep information safe

Our website uses SSL to help protect (encrypt) any data provided using our site, for example when submitting information through a web form or buying an item from our online store. This does not mean we can guarantee the absolute security of your information. We are not responsible for the security of information you transmit to us over networks that we do not control, such as the Internet and wireless networks.

How long we keep the information we collect

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

How to contact us

If you have any questions or comments about this Privacy Policy or should you wish to access or update any of the information that we store about you, please contact Katie Ritchie at katie@refabrikate.co.uk.

Changes to our privacy policy

We review our privacy policy regularly. This policy was last updated in June 2022.